FAQ - Frequently asked questions

What is Sorteoo.com?

Sorteoo.com is a web site that organizes worldwide raffles in which you can win luxurious prizes. These raffles are conducted under the supervision of a public notary. You can click on “what is Sorteoo” and watch a video which will explain in more detail what Sorteoo.com is.

How does Sorteoo.com work?

On the raffling site Sorteoo.com, all members can participate in the raffles offered. It is done simply by purchasing tickets or raffle tickets if you like. Each ticket bears a specified value related to the respective prize. As such, the tickets differ in value from one raffle to the other. These tickets will have to be paid at the moment of participation, and are of course only valid for their drawings. The winner is determined upon completion of the lottery, and the prize will be delivered over to the winner.

Do I have to become a member to participate?

Yes. To participate in the raffles you have to register, and as such will be a member. Otherwise, we will not be able to assign the tickets as well as prizes to the numerous members.

What does the membership cost?

A membership at Sorteoo.com is absolutely free for everyone.

How old do I have to be to be able to become a member?

To log into Sorteoo.com, and participate in raffles, you have to be of legal age in your country.

How do I join Sorteoo.com?

To join Sorteoo.com, you need to click the button "Register now." You will then be in a typical registration menu, where you will need to fill a simple form. Just follow instructions and close your registration by clicking on "Register".

How long will a membership last?

The membership is initially created for an unlimited time. However you can end your membership by writing us a simple email.

What is the members’ area?

The members’ area is a special section on Sorteoo.com, only accessible to current members. This is a secured part of the website; hence you must login with your username and password to be granted entrance to the members’ area.

How do I get the username and password?

You choose your user name and password during the registration process. These are the keys that will enable you to log into the members’ area.

What kind of raffles does Sorteoo.com offer?

You will find a list of the main categories in the menu bar on the left side of the homepage. These links will help you to get directed into the listings of the various raffles. In this category all available and active raffles are being listed. Forthcoming raffles will be announced on the home page in a timely manner, giving you enough time to prepare.

How do I know that a raffle is active?

You will find a list of all raffles in the respective main category. In the lower right corner you will notice a red or green dot. The red dot indicates that this drawing is not active and tickets cannot be purchased yet. A green dot, on the other hand, means that there is an active raffle for which you can buy tickets.

How do I participate in a raffle?

You can purchase tickets for each raffle either via the detailed index or by entering the members’ zone and clicking “buy tickets now”. You only need to enter the desired amount of tickets you would like to acquire, and finish the subsequent payment process, which completes the procedure. You will receive an immediate confirmation via email, which will provide you vital information such as your ticket number.

How do I pay for the tickets?

After having selected the raffles you would like to participate in, and determined the number of tickets you would like to purchase, you will be immediately and automatically directed to a secured payment area of the website, where you can pay for your tickets easily and comfortably by credit card.

What payment methods are currently available?

At Sorteoo.com, you can only pay for your tickets with a valid credit card.

Where can I view the tickets I have purchased?

Once you have logged into the members’ area of Sorteoo.com, you can directly see all your purchased tickets. On this page you can also buy additional tickets, or acquire additional playing privileges.

Where can I see, which raffles I am participating in?

Once you have logged into the members’ area of Sorteoo.com, a clearly arranged list will show you the raffles in which you are involved in. Your tickets will also be listed below the pictures.

Why do I need to answer questions?

Sorteoo.com is a product of Sortmedia LTD. based in the United Kingdom. The laws in Great Britain require this procedure for raffles. Since Sorteoo.com is absolutely legal, each participant must answer these questions correctly before taking part in the raffle.

How many questions do I have to answer?

To establish your eligibility as a player, you have to answer five general knowledge questions correctly. You will receive five questions with only four possible answers to each question. There will be only one correct answer to each question.

How much time do I have to answer the questions?

You have five minutes to answer all five questions. After time is up, unanswered questions will be noted as incorrect.

What happens if I answer the questions incorrectly?

If one or more questions you answered are incorrect, or questions are left unanswered, the program will, after completing the question block, display the questions that were answered incorrectly. You will receive no additional authorization for this block; however you can immediately try again.

Must I earn an extra privilege for each draw?

No. You can use your earned privileges for all raffles. This also applies for raffles that had not been active at the time of obtaining the permission.

Where can I see how many permissions I have?

In the index “my tickets” which you will find listed in your members’ area, you can see the number of available privileges for the announced raffle. In the index "buy tickets", the total number of available privileges is displayed at the top of the listing. Those are the two options on how to increase your number of privileges.

Can I reach a maximum of permissions?

The number of permissions is not limited. As a matter-of-fact, you can acquire as many as you want.

How is the winner of a lottery determined?

After the raffle is completed the winning ticket will be drawn out of all participating tickets. The drawings are conducted under the supervision of a public notary. If the circumstances in your country allow it, the raffle will be transmitted live on our website. The raffle date will be published early enough on Sorteoo.com.

How do I know if I won?

All winners will be contacted and congratulated via email by the Sorteoo.com operator.

How do I obtain my winnings?

You can win many different prizes on Sorteoo.com. Since these differ in their characteristics, there are various ways on how to take possession of the prizes. These options are described in detail in the terms and conditions.

What is Live Support?

The Sorteoo.com Live Support is an additional possibility to connect with us. The button tells you whether one of our support staff is online. In addition to this option, you can always contact us via email by clicking on "contact" in the context menu.

How can I contact the Live Support?

If you have any questions about Sorteoo.com, simply click on the live support button. If there is a support person online, he will be more than happy to answer your questions as soon as possible. In case no support person is online, please do not hesitate to contact us via email and send us your questions. In most case, you can expect an answer within the first 24 hours. The regular support hours are Monday through Friday from 9 AM to 1 PM GMT.

In what language do I receive the Live Support?

The Live Support on Sorteoo.com is for organizational reasons only available in English.

Where can I find the terms and conditions?

On each webpage of Sorteoo.com, you will find the link to our terms and conditions at the bottom of the individual page. A link to the terms and conditions is also situated on the left side of the individual page in the navigation panel.

Where can I find the legal information on Sorteoo.com?

On each webpage of Sorteoo.com, you will find the link to our legal info at the bottom of the individual page. A link to the legal info is also situated on the left side of the individual page in the navigation panel.